EDI Data Recovery/Restoration

The Networks our Trading Partner’s use make available various reports to verify transmission status on EDI transactions and these are expected to be utilized for any issues. Contact your Network first if it is determined you need a retransmission of Rite Aid transactions. It is important that you are alert to the possibility of duplicate data or control numbers when retransmissions are requested and need to be addressed by your company.

Transactions sent by Rite Aid are retained by GXS Network for 45 days from sent date and made available for retransmission.

GXS restore procedures:

• Call 1-800-628-8270 EXT 6720 and have following information available
• Company Name/phone number
• Receiver ID /qualifier
• Interchanges control numbers to be restored
• Transmission dates for interchanges to be restored

If your Network indicates the transactions were not received in your Mailbox contact EDI Support at 717-731-3815 or EDI@RiteAid.com