Rite Aid B2B EDI Trade Services - Rite Aid Implemenation Guide

Rite Aid Implemenation Guide - SECTION 8: Functional Acknowledgement Policy

Upon receipt of any EDI transaction, the receiving partner shall promptly and properly transmit a Functional Acknowledgement (ANSI ASC X12 997). Rite Aid expects that trading partners pick up from their electronic mailboxes daily (7-day a week) and acknowledge. Rite Aid expects to receive a Functional Acknowledgement within 24 hours of Rite Aid transmitting.

The Functional Acknowledgement shall constitute evidence that the partner received the EDI transaction sent by Rite Aid. Also, the receiving partner is expected to monitor and review all 997s for errors that may require attention.

If your company cannot return the Functional Acknowledgement within 24 hours, please contact Rite Aids EDI Department. This policy is subject to change as business requirements change.

Rite Aid Implemenation Guide - SECTION 9: Transmission Schedule Inbound and Outbound

Rite Aid accesses its GXS Mailboxes hourly (EST):

This transmission schedule is subject to change as business requirements necessitate.

Rite Aid Implemenation Guide - SECTION 10: Problem Management

Satisfactory resolution of problems is a combined effort between both parties. Communication of the status, updates and resolution of the problem is key to successful problem management.

While your company is in testing status with Rite Aid, you may call the Rite Aid EDI Department for the following problems:

Clarification of paper documents (e.g., purchase orders, remittance advice)
Rite Aid transaction mapping requirements
ANSI ASC X12 compliance errors
Missing or duplicate transmissions
Unrecognizable data

After your company moves into production status, please contact the appropriate business person for the following problems relating to these transactions:

Rite Aid's Accounts Payable system pays electronic invoices based on PO number and item numbers and PO receipts. The following are common causes of processing delays and miscalculations of net due:

Invalid or missing PO number - invoices can not be processed.
Item number match problem - invoice items have to be manually matched to PO items. Adhere to mapping guidelines for item qualifiers and item numbers.
Item cost discrepancy - invoice item cost must match PO item cost. If PO item cost is NOT correct, the PO should not be accepted; the category manager should be contacted to correct the item pricing and create another PO with the correct pricing. If the PO contains a "discounted" cost and you wish to show the item base cost on the invoice, use in conjunction with an item allowance. The AP system will deduct the allowance rate from the base item cost to match the discounted cost on the PO.
Improper use of item allowances - requires manual intervention.
Use of item charge - AP system is not capable of calculating charges at the item level; item charges are disregarded. All charges must be "rolled up" and placed in a summary or invoice level charge.
Improper use of charge or allowance codes - can cause miscalculation of net due.

For any other problems, contact the EDI Department:
Help Line (717) 731-3815
Fax Number (717) 975-8623

Problem Management Format
Please adhere to the following format for problem reporting:
1. Identify yourself and your company by name and Rite Aid vendor number.
2. Describe the problem. Reference pertinent information:

Interchange control numbers
Document numbers (e.g., purchase order number)
Nature of problem
Severity of problem